TERMS & CONDITIONS
§ 1. General Provisions
1. These Terms and Conditions define the rules for using the online store available at lustra-design.pl, as well as the rules for concluding and executing contracts for the sale of goods via the Store.
2. The owner of the lustra-design.pl online store is the company KWAPISZ-GLASS Dawid Kwapisz, Krążkowy 88b, 63-600 Kępno, Poland, NIP (Tax ID): 6192054169, REGON: 389456218, e-mail: sklep@lustra-design.pl, phone: +48 787 007 968.
3. These Terms and Conditions are provided free of charge in a manner that allows acquiring, recording, and reproducing them.
4. Polish law applies to contracts concluded through the Store, in particular legal provisions concerning consumer protection.
5. The Seller issues sales documents – proof of purchase: VAT invoice or receipt.
6. Prices stated in the Store are gross prices (including VAT).
7. Acceptance of these Terms and Conditions by the Customer is a prerequisite for concluding a sales contract.
8. Governing Law and Consumer Protection:
· 1. Contracts concluded through the Store are governed by Polish law.
· 2. The choice of Polish law does not deprive the Consumer of the protection granted under mandatory provisions of law of the country where the Consumer has their habitual residence, provided those provisions afford protection that cannot be derogated from by agreement.
· 3. The provisions of these Terms and Conditions do not intend to limit any rights of Consumers under applicable mandatory laws.
· 4. In the event that these Terms and Conditions are made available in several language versions, the Polish language version shall remain binding and decisive in case of any discrepancies or interpretation doubts.
§ 2. Technical Requirements and Rules for Using the Store
To use the Store, the Customer must meet the following technical requirements:
· A device with Internet access and an up-to-date web browser;
· An active e-mail address, if required for placing an order or contacting the Seller;
· Enabled cookies and JavaScript support to the extent necessary for the Store's operation.
The Customer is obliged to use the Store in accordance with the law, these Terms and Conditions, and good practice, and not to deliver unlawful content.
§ 3. Customer Account
1. The Customer may create a Customer Account via the registration form by providing the data required by the Store.
2. The Account enables, in particular, access to order history and data assigned to the account.
3. The Customer is obliged to protect Account access credentials from unauthorized access by third parties.
4. The Customer may request the deletion of the Account, subject to data whose further retention is required by law or necessary for the protection of claims.
§ 4. Goods and Product Information
1. Information about Goods presented in the Store constitutes an invitation to conclude a contract within the meaning of relevant legal provisions, unless explicitly stated otherwise.
2. The Seller makes reasonable efforts to ensure that photos, descriptions, dimensions, and specifications of Goods are up-to-date and accurate.
3. Due to device display settings, lighting, and screen characteristics, colors shown in photos may slightly differ from the actual appearance of the Product.
4. In the case of mirrors made to measure or according to the Customer's individual specifications, the Customer is responsible for the accuracy of the data provided during configuration, particularly dimensions and selected options.
5. If the Seller requires confirmation of specifications before manufacturing the Product, production will commence upon receipt of such confirmation.
§ 5. Placing Orders
1. Orders can be placed via the Store 24 hours a day, 7 days a week, except during technical maintenance breaks.
2. To place an order, the Customer selects the Product, its variant or configuration (if available), adds it to the cart, and proceeds to the order form.
3. The Seller provides consumers with the information required by law prior to contract conclusion, including details about the business trader, key features of the product or service, price, delivery costs, payment method and timeframe, as well as essential terms of the contract.
4. An order is placed by clicking the button clearly indicating the obligation to pay, e.g. 'Order with obligation to pay' or an equivalent phrase.
5. After placing an order, the Seller sends an e-mail confirmation of receipt of the order to the Customer's e-mail address.
6. The Seller may contact the Customer if clarification of order details, Product configuration, or availability is necessary.
§ 6. Payments
1. An invoice or other sales document is issued in accordance with the data provided by the Customer and applicable laws.
2. The Customer may choose from online transfer methods and traditional payment methods.
Online payment services are provided by PAYU S.A. Through this operator, payments can be made via:
· a) Quick bank link payments (Pay by link)
· b) BLIK payments
· c) Payment cards: VISA, MasterCard
Traditional payment methods:
· a) Direct bank transfer to the company account
· b) Cash on delivery (COD)
3. Shipping fees are specified in the delivery price list.
4. Payment for the goods and shipping is a condition for releasing the goods.
5. Unpaid orders placed in the Store will be canceled after 14 days.
§ 7. Delivery
1. Delivery of Goods is carried out via DPD or DHL courier companies, depending on the size and specifics of the shipment.
2. The cost and estimated delivery time are indicated before placing the order.
3. In the case of Goods manufactured to individual order, the lead time includes the time needed to manufacture the Goods and their delivery, in accordance with the information provided next to the product or order.
4. In the case of payment by a method other than cash on delivery, the shipping time is extended by the period between placing the order and the date the payment is credited to the Store's bank account.
§ 8. Custom-Made Products
1. The Store may offer mirrors made according to the Customer's individual specification, particularly according to dimensions specified by the Customer.
2. Once production of Goods according to individual specification has commenced, modifying parameters may only be possible upon agreement with the Seller and may incur additional costs.
§ 9. Product Reviews
1. Customers of the lustra-design.pl online store have the opportunity to voluntarily and free of charge post a review regarding purchases made in the store. A review may also include a rating, photo, or written review of the purchased product.
2. It is strictly prohibited to publish fake reviews or manipulate reviews in a way that misleads consumers.
3. A posted review can be deleted by its author at any time.
§ 10. Personal Data and Cookies
1. The rules for processing personal data and using cookies and similar technologies are set out in the Privacy Policy.
§ 11. Intellectual Property
1. Rights to content, photos, graphics, product descriptions, trademarks, and other elements of the Store belong to the Seller or authorized entities.
2. Any use of the Store's materials beyond fair legal use requires the consent of the rights holder.
§ 12. Final Provisions
1. These Terms and Conditions come into force on the day of their publication on the Store's website.
2. The Store reserves the right to amend these Terms and Conditions, which shall take effect on the day of publication. For contracts concluded before amendments, the version in effect at the time of order placement shall apply.